Canadian Laws Compliance

Your Privacy Rights in Canada

At LeanHygiene, we respect your privacy and are committed to protecting your personal information. As a Canadian business, we comply with federal and provincial privacy laws, including:

• PIPEDA (Personal Information Protection and Electronic Documents Act)
• Quebec's Law 25 (for Quebec residents)
• The Canadian Anti-Spam Legislation (CASL)

This page explains your rights and how to exercise them in plain language.

We collect information you provide to us, including:
• Name, email address, phone number
• Shipping and billing addresses
• Order history and purchase preferences
• Payment information (processed securely through our payment provider)
• Website browsing behavior and preferences
• Communication preferences for marketing emails

Why we collect it:
✓ To process and fulfill your orders
✓ To communicate about your purchases
✓ To improve your shopping experience
✓ To send marketing emails (only with your consent)
✓ To comply with legal obligations (like tax records)

You have the right to request a copy of all personal information we hold about you.

What you'll receive:
• A detailed report of your account information
• Your order history and purchase data
• Any communications we've stored
• Marketing preferences and consent records

Timeline: We'll respond within 45 days
How to request: Use the "Access to Personal Data" form below
Cost: Free (unless requests are excessive or repetitive)

If any of your personal information is wrong or outdated, you can update it.

What you can update:
• Name, email, phone number
• Shipping and billing addresses
• Communication preferences
• Account password

How to do it:
• Log into your account and edit your profile
• Or use the "Data Rectification" form below
• Or email us at leanhygienestore@gmail.com

You can download your personal information in a common, machine-readable format.

What you can download:
• Your account details (name, email, addresses)
• Complete order history with dates and amounts
• Product reviews you've written
• Communication history

Format: CSV or JSON file that you can use with other services
How to request: Use the "Data Portability" section below

You can request that we delete your personal information and close your account.

What gets deleted:
• Your account and login credentials
• Personal contact information
• Marketing preferences and consent records
• Browsing history and preferences

What we must keep (by law):
• Transaction records for tax purposes (7 years)
• Records needed for legal disputes or warranty claims
• Anonymized data for analytics (no longer identifies you)

Timeline: Deletion within 30 days (except legally required records)
How to request: Use the "Right to be Forgotten" form below

Important: This action cannot be undone. You'll need to create a new account for future purchases.

You can withdraw your consent for us to use your information for marketing at any time.

How to opt out:
• Click "unsubscribe" in any marketing email
• Update preferences in your account settings
• Email leanhygienestore@gmail.com with "Unsubscribe" in the subject
• Use the form below

What happens:
✓ You'll stop receiving promotional emails immediately
✓ You'll still receive order confirmations and shipping updates
✓ Your account remains active for purchases
✓ You can re-subscribe anytime

If you're not satisfied with how we handle your privacy request, you have the right to complain.

Step 1 - Contact Our Privacy Officer:
Email: leanhygienestore@gmail.com
Subject: "Privacy Complaint"
We'll respond within 30 days

Step 2 - Contact the Privacy Commissioner of Canada:
If you're not satisfied with our response, you can file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3

Phone: 1-800-282-1376
Website: www.priv.gc.ca
Online complaint form: priv.gc.ca/en/report-a-concern

They provide free, independent investigation of privacy complaints.

If you live in Quebec, you have additional rights under Quebec's Law 25:

Enhanced Portability Rights:
• Request your data in a structured, commonly used format
• Transfer your data directly to another business (where technically feasible)
• Receive clear information about automated decision-making

Stronger Consent Requirements:
• We must obtain clear, specific consent for each purpose
• You can withdraw consent as easily as you gave it
• We'll explain consequences of withdrawing consent

Incident Notification:
• We'll notify you if your personal information is involved in a privacy breach
• Notification within a reasonable timeframe
• Information about what happened and steps to protect yourself

To exercise these rights, use the forms below or email leanhygienestore@gmail.com with "Quebec Law 25 Request" in the subject line.

Security measures we use:
✓ SSL encryption for all data transmission
✓ Secure payment processing (we never store full credit card numbers)
✓ Regular security audits and updates
✓ Limited employee access to personal data
✓ Secure data storage with Canadian servers when possible

Data retention:
• Account information: Until you request deletion
• Order records: 7 years (required for tax compliance)
• Marketing data: Until you unsubscribe
• Browsing data: 2 years maximum

Privacy Officer Contact:
Email: leanhygienestore@gmail.com
Response time: Within 5 business days for inquiries, 30-45 days for formal requests

For detailed information about our privacy practices, please read our Privacy Policy.